The chief nursing officer (CNO) recognizes a large increase in turnover on a given unit. The nurse manager of the unit says that this is just a coincidence and that the unit is "fine." What action by the CNO is appropriate?

Question

Quizplus · Accepted Answer

1. The CNO should investigate the matter to determine what has caused a high turnover in staff. Reviewing exit interview notes of employees who have left and insightful discussion of the matter with current staff will provide the CNO with information regarding the director's management style. Assessment is the first step of the nursing process.
2. If the nurse manager thinks all is well, it is unlikely that issues leading to turnover have been reported to the supervisor.
3. Other nurse managers will not be likely to have information about this unit that will be helpful.
4. The CNO may need to discuss the matter with another administrator at some time, but not until further investigation is conducted.

The Chief Nursing Officer (CNO) Recognizes a Large Increase in Turnover