The manager overhears a nurse say to a client, "I am having trouble getting your IV started because you are so fat." The manager determines that a critical incident form should be completed. Which entry is appropriate to document on the form?

Question

Quizplus · Accepted Answer

1. A statement that the nurse was rude is an opinion and should not be used in the critical incident form.
2. Rudeness and incompetence are value statements and should not be used in critical incident forms.
3. The facts of the incident are correct, but this statement makes no mention of why a critical incident form should be completed.
4. The critical incident form must contain the event with accuracy and without judgment. Documentation should include the facts and the sequence of events.

The Manager Overhears a Nurse Say to a Client, "I