A Nurse Manager Believes That a Staff Nurse Is Rude

A nurse manager believes that a staff nurse is rude to clients. In the past year, other nurses and staff from other departments have reported that the nurse has treated them rudely. The manager reviews the staff nurse's employee file and finds last year's appraisal as exceptional. What is the manager's best course of action during this year's evaluation?

A) Tell the nurse that complaints about rudeness have been received and that additional complaints will result in termination.
B) Notify nursing administration of the issues and complaints.
C) Tell the nurse that other staff nurses have complained about rudeness and have been instructed to keep a log of incidents.
D) Include documentation of these issues in the evaluation that is discussed with the nurse and provide a plan of action.