Garfield Personal Training Services is owned by Gina Garfield.Gina provides personal training and coaching to individuals or small groups using the local fitness facility and pool.Gina rents the group training room at the local fitness facility or the pool for scheduled classes.For one-on-one training,she meets clients at the fitness facility where she is a member.Gina is currently learning Zumba and plans to offer a Zumba class in the group training room on Wednesday mornings starting next month.The development of Zumba is considered a ________ activity for Garfield.
A)facility-level
B)service-level
C)group-level
D)customer-level

Question

Quizplus · Accepted Answer

The development of Zumba, a new service that Gina will offer, is at the service-level for Garfield. This is because it involves the development and introduction of a new service that will be provided to clients, rather than a change at the facility, group or customer level.

Garfield Personal Training Services Is Owned by Gina Garfield