Decreased customer service is a hidden cost of turnover.

Question

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When an organization experiences high turnover rates, it can be difficult to maintain consistent levels of customer service. With new staff constantly being trained and replaced, there may be gaps in knowledge or experience that can lead to lower quality customer service. This can ultimately lead to decreased customer satisfaction and loyalty, which can have negative impacts on the bottom line. Therefore, decreased customer service is indeed a hidden cost of turnover.

Decreased Customer Service Is a Hidden Cost of Turnover