When answering a patient's questions about claims, the medical office specialist should use technical terms in order to sound more professional and accurate.

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The medical office specialist should avoid using technical terms when answering a patient's questions about claims in order to ensure clear communication and understanding. Using technical terms may actually confuse the patient and make the specialist seem unapproachable or unhelpful. It is important to use clear and concise language that the patient can easily understand.

When Answering a Patient's Questions About Claims, the Medical Office