Chiang walks out of the dry cleaners holding his freshly laundered shirts on new hangers.He walks over to his car,only to find that he has locked the keys inside.Because he is suffering from __________,he calls a tow truck and waits for 45 minutes,causing him to miss an important meeting at work instead of using one of the hangers to maneuver his way into unlocking the car door.
A) algorithmic limitations
B) the mental set
C) heuristic blockage
D) functional fixedness

Question

Quizplus · Accepted Answer

Functional fixedness is the cognitive bias that limits a person's ability to see an object's alternative uses, which would have helped Chiang in this situation.

Chiang Walks Out of the Dry Cleaners Holding His Freshly