Skills that are characterized by nonverbal behaviors, such as eye contact and body position, and by verbal behaviors that convey empathy, respect, warmth, genuineness, and honesty are called __________ skills.
A) Focusing skills
B) Attending skills
C) Responding skills
D) Expressive skills

Question

Quizplus · Accepted Answer

Attending skills, also known as active listening skills, involve both nonverbal and verbal behaviors that demonstrate interest and attention to the speaker. These skills include maintaining eye contact, using open body language, nodding and other nonverbal cues, and providing verbal responses that convey empathy, respect, warmth, genuineness, and honesty.

Skills That Are Characterized by Nonverbal Behaviors, Such as Eye