When two or more group members are in conflict and action is necessary to help them reach an agreement and resolve the dispute, the worker may use __________ skills.

Question

Quizplus · Accepted Answer

All three skills - arbitration, mediating, and moderating - may be necessary in different situations depending on the nature and severity of the conflict. Arbitration involves a neutral third party making a decision on the dispute, while mediating involves the third party facilitating communication and negotiation between the conflicting parties. Moderating involves managing the group discussion to ensure everyone has a chance to express their opinions and concerns. A worker may need to use one or all of these skills depending on the situation.

When Two or More Group Members Are in Conflict and Action