The nurse knows providing care that is consistent and predictable can make the health care experience less intimidating for the patient. What additional action can the nurse take to enhance this experience?
A) Explaining what is going to take place beforehand
B) Never making promises to patients
C) Assuring the patient that his/her requests will get done eventually
D) Protecting the patient from knowing why things are happening

Question

Quizplus · Accepted Answer

Care should be delivered in a way that conveys competence. Patients become alarmed when they detect that their nurse is unfamiliar with a procedure. It is best to seek assistance with any procedure or skill that the nurse cannot safely accomplish alone. Every task-oriented procedure should be explained to a patient, followed by feedback indicating patient understanding, before care is initiated. The remaining three actions do not reduce patients' feelings of intimidation.

The Nurse Knows Providing Care That Is Consistent and Predictable