TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, what is the value of the test statistic?
A) 0.2025
B) 0.3544
C) 2.0115
D) 2.2140

Question

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
 
-Referring to Table 10-14, what is the value of the test statistic?
A) 0.2025 
B) 0.3544 
C) 2.0115 
D) 2.2140

Quizplus · Accepted Answer

The Answer of TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
 
-Referring to Table 10-14, what is the value of the test statistic?
A) 0.2025 
B) 0.3544 
C) 2.0115 
D) 2.2140

TABLE 10-14 The Amount of Time Required to Reach a Customer Service