Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team is responsible for calling existing customers to offer Internet packages.However,the package offered quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. In the situation above,there is a need for greater ________ communication.
A)downward
B)upward
C)lateral
D)informal

Question

Quizplus · Accepted Answer

Lateral communication is needed to improve coordination between the sales and billing departments to ensure that the packages offered are correctly processed and billed.

Com-Net Is a Telecommunications Company