Your fellow employees have a terrible work situation.They work in an old,unattractive building with an antiquated heating system.The work itself is tedious,and the supervisor is rarely available.You have decided to try to apply Herzberg's two-factor theory to the situation. According to Herzberg,which of the following statements would be TRUE?
A)When the dissatisfiers are removed,employees will be satisfied.
B)Lack of recognition as a dissatisfier.
C)Dissatisfaction and satisfaction are not opposites.
D)The relationship with the supervisor is a motivation factor.

Question

Quizplus · Accepted Answer

DHerzberg's two-factor theory distinguishes between hygiene factors (dissatisfiers) and motivators. According to this theory, removing dissatisfiers does not necessarily lead to satisfaction; it merely reduces dissatisfaction. Satisfaction and dissatisfaction are not on the same continuum; they are affected by different sets of factors. Hygiene factors, when inadequate, cause dissatisfaction, but when they are adequate, they do not cause high satisfaction. Motivators, on the other hand, when present, lead to satisfaction. The relationship with the supervisor is considered a hygiene factor, not a motivator, but the correct statements based on Herzberg's theory are that dissatisfaction and satisfaction are not opposites (C), and the relationship with the supervisor is often mistakenly categorized, but in the context of Herzberg's theory, it's more nuanced, with the focus on recognition and achievement as motivators (D).

Your Fellow Employees Have a Terrible Work Situation