Gina and Hannah are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hannah also dislikes her students but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?
A) surface acting
B) deep acting
C) felt emotions
D) positive affect
Correct Answer:
Verified
Q22: Affective events theory posits that employees:
A)react rationally
Q23: Surface acting occurs when a person:
A)acts to
Q24: _ emotions are an individual's actual emotions.
A)Exposed
B)Displayed
C)Felt
D)Conditional
Q25: Affective events theory (AET)suggests that workplace events
Q26: Why shouldn't employees and managers ignore emotions
Q28: The disparity between employees having to project
Q29: Emotions that are organisationally required and considered
Q30: According to affective events theory,emotions
A)are positive or
Q31: Affective events theory offers two important messages:
A)Emotions
Q32: Prior research supports the notion that the
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