You Manage a Retail Outlet for Optus Mobile Phones

You manage a retail outlet for Optus Mobile Phones.Your branch specialises in smartphones,and you pride yourself on your branch's excellent abilities in solving all kinds of business problems with your range of phones and their many applications (apps) .Recently you have hired two new young workers who seem to have no ability to read their customers or to anticipate their needs.They often fail to complete many of their sales. What can OB tell you about how you can improve the predictive abilities of these new staff?

A) Work-related training will increase relevant knowledge and then build on predictive abilities.
B) Increasing staff incentives will increase creativity,which will positively affect predictive abilities.
C) Increasing the emotional intelligence of staff through training will increase predictive abilities.
D) Predictive ability can be improved by building on intuition with a more systematic approach.