By misrepresenting the true facts,Gretchen was able to convince someone to replace an existing life insurance policy with another company and to purchase a new policy from the company that Gretchen represents.Gretchen has engaged in an illegal sales practice called

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The illegal sales practice described is called twisting, which involves misrepresenting information to persuade a policyholder to replace an existing policy with a new policy from a different company. Bait and switch involves advertising a product at a low price but then attempting to sell a more expensive product, rebating involves offering a customer a refund or kickback to induce them to purchase a policy, and retaliating involves punishing a customer for making a complaint or taking legal action.

By Misrepresenting the True Facts,Gretchen Was Able to Convince Someone