Case 9.1

Anne has been feeling depressed lately.A few weeks ago her pet cat died of old age.Anne was sad,naturally,but lately she has hardly been able to function.While talking to a friend about how she was feeling,she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it.Anne decides to join a self-help group in order to get control of her feelings.That same week a coworker had failed to fulfill her responsibilities on an important project,resulting in delays.Anne was "chewed out" by her boss as a result.Anne wants to tell the coworker how angry she was.Anne's boss,Jerry,is subject to angry outbursts.When he is upset,he lets everyone know it,quickly and fully.
-Refer to Case 9.1.What should Anne do to take control of her anger before she expresses it to her coworker?

Question

Case 9.1
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Anne has been feeling depressed lately.A few weeks ago her pet cat died of old age.Anne was sad,naturally,but lately she has hardly been able to function.While talking to a friend about how she was feeling,she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it.Anne decides to join a self-help group in order to get control of her feelings.That same week a coworker had failed to fulfill her responsibilities on an important project,resulting in delays.Anne was "chewed out" by her boss as a result.Anne wants to tell the coworker how angry she was.Anne's boss,Jerry,is subject to angry outbursts.When he is upset,he lets everyone know it,quickly and fully.​
-Refer to Case 9.1.What should Anne do to take control of her anger before she expresses it to her coworker?​

Quizplus · Accepted Answer

Anne should first try to control her anger and not express it immediately to her coworker. Reminding herself that the coworker's behavior was not directed at her personally can help her take a step back and view the situation more objectively. This can also help her communicate her feelings more effectively in a professional manner. It is not helpful to suppress her feelings or explain using generalities. Recognizing and accepting the anger of her boss is not directly related to controlling her own anger in this situation.

Case 9.1 ​Anne Has Been Feeling Depressed Lately.A Few Weeks Ago Her

Case 9.1 Anne Has Been Feeling Depressed Lately.A Few Weeks Ago Her