John is a customer service employee at a small bakery.He notices a customer deliberating the chocolate chip or sugar cookies.In his head,John hears his boss: "I trust your judgment;do what it takes to delight the customer." With that in mind,John offers the customer a sample of each cookie.John's boss uses ____ as a motivational tool.
A) incentives
B) job design
C) training and education
D) empowerment

Question

John is a customer service employee at a small bakery.He notices a customer deliberating the chocolate chip or sugar cookies.In his head,John hears his boss: "I trust your judgment;do what it takes to delight the customer." With that in mind,John offers the customer a sample of each cookie.John's boss uses ____ as a motivational tool.
A) ​incentives
B) ​job design
C) ​training and education
D) ​empowerment

Quizplus · Accepted Answer

Empowerment is giving employees the authority and independence to make decisions without seeking permission from their superiors. John's boss trusted his judgment and empowered him to do what it takes to delight the customer, which led to John offering the customer a sample of each cookie.

John Is a Customer Service Employee at a Small Bakery