Delighted customers need an incentive to repurchase a product or service.
Correct Answer:
Verified
Q7: Customer-centric marketing that would build mutually beneficial
Q8: A delighted customer costs less to service,
Q9: Loyal customer are necessarily profitable customers
Q10: In order to maximize profit companies need
Q11: A market based competitive assessment is a
Q13: Brand-equity assets don't have the potential to
Q14: A process based competitive assessment is evaluating
Q15: In addition to increased value and profits,
Q16: Efficiency and profitability of corporations do not
Q17: Customer satisfaction measures attempt to provide a
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