A Nurse Manager Wants to Decrease the Number of Medication

A nurse manager wants to decrease the number of medication errors that occur in her department.The manager arranges a meeting with the staff to discuss the issue.The manager conveys a philosophy of total quality management (QM) by:

A) Explaining to the staff that disciplinary action will be taken in cases of additional errors.
B) Recommending that a multidisciplinary team assess the root cause of errors in medication.
C) Suggesting that the pharmacy department explore its role in the problem.
D) Changing the unit policy to allow a certain number of medication errors per year without penalty.