The nurse manager frequently interacts with staff and other hospice facility employees.Communication was purposeful because the manager assessed current issues,such as specific satisfactions and dissatisfactions with the newly implemented computerized documentation system.Informally,the manager gathered available staff members to address similar learning needs.Many times staff members were found coaching other staff about improving use of the new system.According to Senge (1990),the activities demonstrated in this example are:
A) Dialogue and team learning.
B) Resilience and personal mastery.
C) Shared vision and systems thinking.
D) Mental models and teachable moments.

Question

Quizplus · Accepted Answer

The activities described involve dialogue among staff and the manager to address issues and learn from each other, which aligns with team learning. Coaching and informal gatherings for addressing learning needs also indicate a focus on dialogue and collective learning, characteristic of Senge's concept of dialogue and team learning.

The Nurse Manager Frequently Interacts with Staff and Other Hospice