At Hospital XYZ,the current head nurse on unit Y3 is the third in 3 years.Donna,the current head nurse,lacks confidence in patient-nurse relationships,and scheduling and other processes are routinely left to the last minute.Staff members approached Donna first and then administration with their concerns about Donna's effectiveness as a leader.They were told that the problem is probably staff related,that it is simply an unhappy group,and that nothing further will be done about their concerns.The philosophy of the organization indicates that "open,transparent communication between staff and management is desired and supported" and that "innovation and creative thinking are the foundation of the organization's progress." In assessing this situation as a newly hired senior executive,you anticipate that:
A) Staff members will resolve the conflict on their own.
B) The situation will lead to ongoing disgruntlement and attrition.
C) No further discussion or concerns will come out of the situation.
D) The head nurse will be able to resolve the conflict on her own.

Question

Quizplus · Accepted Answer

The staff members have already tried to address their concerns with both their head nurse and administration, but were dismissed. This will likely lead to ongoing unhappiness and possibly even staff turnover. It is important for the senior executive to take action and address the situation in order to uphold the organization's philosophy of open and transparent communication and promote a positive work environment.

At Hospital XYZ,the Current Head Nurse on Unit Y3 Is