Which scenario contains an example of active listening?
A)A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process.
B)A technician shows he is paying attention to the customer by documenting the facts given by the customer.
C)A technician stares at the customer intently to show the customer that he is listening to the customer.
D)A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.

Question

Quizplus · Accepted Answer

Active listening involves fully focusing on the speaker and showing interest in what they are saying. In scenario D, the technician is actively listening by following the speaker to the printer to gain a better understanding of the problem.

Which Scenario Contains an Example of Active Listening