A technician is working on a customer's computer at the customer's workplace.While the customer is explaining the problem,the technician gets a call on his work-provided cell phone.What should the technician do?
A)Take the call
B)Explain to the customer that the cell phone is provided by the company and apologize for the interruption
C)Leave the room and take the call
D)Let the call go to voicemail and respond when possible

Question

Quizplus · Accepted Answer

It is important for the technician to be fully present and attentive while the customer is explaining the problem. Interrupting the conversation with a phone call could make the customer feel unimportant or not valued. Therefore, it is best to let the call go to voicemail and respond when possible.

A Technician Is Working on a Customer's Computer at the Customer's