Which account is used by management to keep track of possible customer dissatisfaction?
A) Sales Returns and Allowances
B) Sales Discount
C) Sales
D) Cost of Goods Sold

Question

Quizplus · Accepted Answer

Sales Returns and Allowances account is used by the management to keep track of possible customer dissatisfaction as it records the amount of sales returns or allowances granted to customers due to dissatisfaction with the product or service. This account provides insight into the level of customer satisfaction and helps management to identify areas that need improvement to avoid future returns or allowances.

Which Account Is Used by Management to Keep Track of Possible