At The Luxury Hotel in Miami, Florida, three hotel employees serve the needs of each guest. In every room, a guest can summon a chef, a maid, or a valet by pressing a button at his/her bedside. Which generic business-level strategy is The Luxury Hotel utilizing?

Question

Quizplus · Accepted Answer

The Luxury Hotel is utilizing a differentiation strategy by offering personalized and luxurious services that set it apart from other hotels. The ability to summon a chef, maid, or valet with the press of a button is a unique and exclusive feature that adds value to the guest experience.

At the Luxury Hotel in Miami, Florida, Three Hotel Employees