Several years ago you began a small retail store to sell computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.You have noticed that people have definite expectations about what their appropriate role within the expanding company should be. John is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair,he is interrupted and doesn't know whether to finish his repair or wait on the customer.John suffers from:
A)role expectations.
B)role identity.
C)role conflict.
D)role perception.

Question

Quizplus · Accepted Answer

John is experiencing role conflict, which occurs when there are conflicting expectations about one's appropriate role within a group or organization. In this case, he is expected to both help customers in the retail store and perform computer repair work, and he is having difficulty balancing these responsibilities.

Several Years Ago You Began a Small Retail Store to Sell