If an employee expresses organisationally desired emotions during interpersonal transactions, is being expended.

Question

Quizplus · Accepted Answer

This is a concept known as emotional labour, which refers to the effort employees put into displaying desired emotions at work, even if those emotions don't reflect how they truly feel. It can be exhausting and taxing for employees to constantly regulate their emotions in this way, which is why it's considered a form of labour.

If an Employee Expresses Organisationally Desired Emotions During Interpersonal Transactions