You have divided the jobs done by your department through work specialisation and are now trying to decide how to best group them for efficiency and service to the customer.You are considering grouping activities by function,product,process,or customer. You find that there seems to be a common set of problems among certain types of buyers of your product.You will probably choose:

Question

Quizplus · Accepted Answer

Since there are common set of problems among certain types of buyers of your product, it would be best to group the activities by customer. This way, the department can focus on addressing the needs and concerns of specific types of customers and provide them with better service. Customer departmentalisation allows for a more personalised approach to the customers and can lead to greater customer satisfaction.

You Have Divided the Jobs Done by Your Department Through