Com- net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer internet packages.However,this package quite frequently does not arrive and the customer is still billed for using internet services that they have not received. In the situation above,there is a need for greater:
A)Downward communication.
B)Upward communication.
C)Informal communication.
D)Lateral communication.

Question

Quizplus · Accepted Answer

Lateral communication is needed to ensure coordination and information sharing between the sales and billing departments to prevent billing customers for services they haven't received.

Com- Net Is a Telecommunications Company