LaTosha is very good at getting customers to purchase her company's products. However, her customers are usually dissatisfied with the performance of the products even though they perform as well if not better than the competition's products. Which of the following is most likely the problem:
A) LaTosha is setting her customers' expectations too high.
B) LaTosha's customers are hard to satisfy.
C) LaTosha isn't doing a good job of prospecting.
D) LaTosha's company makes inferior products.
E) LaTosha is setting her customers' expectations too low.

Question

Quizplus · Accepted Answer

LaTosha's customers are dissatisfied despite the products performing well, which suggests that their expectations were set too high. LaTosha may be overselling the products or making unrealistic claims about their capabilities. If customers have high expectations that are not met, they are likely to be disappointed even if the product is of high quality.

LaTosha Is Very Good at Getting Customers to Purchase Her