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Erica Walks into Her Office One Morning and Sees That

Question 87

Multiple Choice

Erica walks into her office one morning and sees that her assistant has borrowed her office to work in and has left it a complete mess again. According to Novaco's approach to aggression reduction, what is the first thing Erica should do to prevent her anger from escalating to aggression? She should


A) immediately go and yell at her assistant to get it out of her system.
B) reflect on the provocation.
C) tell herself that she can manage the situation.
D) get back at her assistant indirectly to avoid becoming frustrated.

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