General Hospital (Scenario)
Maha is a registered nurse in charge of a new unit at her hospital. She would like to have a more laid back approach in dealing with her new staff, but the hospital demands that there be strict hierarchical levels and that all decisions must be signed off by Maha. Sometimes this drives Maha crazy-the constant filling out of forms, and so forth. She also feels that the numerous levels of hierarchy are unnecessary and place barriers between herself and her staff. She isn't sure why things have to be so "organized" and is thinking about speaking with her boss in an attempt to change her unit so that it has more flexibility and fewer rules.
-Maha was asked to represent her cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at the hospital. Other departments, such as Cardiology and ER, also have representatives on this team. The TQM team exemplifies__________ .

Question

Quizplus · Accepted Answer

The TQM team is a cross-functional team as it consists of representatives from different departments, such as Cardiology and ER, who come together to work on a common goal of improving the quality of care at the hospital. Project management, process integration, and customer departmentalization may be involved in the TQM initiative, but they are not the best choices to describe the TQM team specifically.

General Hospital (Scenario) Maha Is a Registered Nurse in Charge of a New