Is the Picture Clear? (Scenario)

Is the Picture Clear? (Scenario)
Salwa was the regional manager of a large cable television company. She faced many problems and decisions daily, such as how to price each market, who to hire, what kind of technology she should purchase, and how she should handle the increasing customer complaints. She needed some help sorting these issues out.
-Sometimes Salwa instructs her local managers to follow ___________when confronted with problem situations. These establish parameters for the manager making the decision rather than specifically stating what should or should not be done.

A) rules
B) policies
C) procedures
D) orders