A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in acco but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the She felt her background with numbers should prove valuable in operations management, but she admitted that she knew littl the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Hana must remember that productivity is a composite of variables.
A) structural and procedural
B) task and relationship
C) people and operations
D) unpredictable

Question

Quizplus · Accepted Answer

Productivity is affected by both the people within the organization and the operations management that takes place. It is important to understand how the operations function in order to effectively manage the people involved and increase productivity. Structural and procedural factors may also play a role, but they fall under the broader category of operations management. Task and relationship factors are more applicable to individual performance, whereas the question asks about overall productivity. Unpredictable is not a valid answer as it does not provide any useful information.