The balanced scorecard is an approach that looks at four areas in the organization, financial, customer, internal processes, and _________ that contribute to a company's performance.
A) managerial decision making
B) people/innovation/growth assets
C) shareholder value
D) debt

Question

Quizplus · Accepted Answer

The balanced scorecard approach looks at four areas in the organization: financial, customer, internal processes, and people/innovation/growth assets. This approach recognizes that a company's performance is not solely based on financial metrics but takes into account the people and assets that drive innovation and growth. Choice A (managerial decision making) may be important but is not one of the four areas typically considered in the balanced scorecard approach. Choice C (shareholder value) is a component of the financial aspect but does not encompass all four areas. Choice D (debt) is a financial metric but is not one of the four areas typically considered in the balanced scorecard approach.

The Balanced Scorecard Is an Approach That Looks at Four