When a person tells his or her manager what the manager wants to hear, that individual is using which of the following barriers to effective interpersonal communication?
A) selective perception
B) defensiveness
C) feedback
D) filtering

Question

Quizplus · Accepted Answer

Filtering is the process of manipulating information so that it will be seen more favorably. When someone tells their manager what they want to hear, they are filtering their thoughts and selectively disclosing only certain information, which can hinder effective interpersonal communication.

When a Person Tells His or Her Manager What the Manager