The Memorandum (Scenario)
Jamil is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. Jamil has prepared a memorandum explaining to them the objectives of the work team. Some of the production workers and the accountant have come to see Jamil and ask for clarification about the memorandum.
-The team began work on the project and reported to Jamil that they had started doing as he had asked in the memorandum, but Jamil noticed immediately that the work team did not appear to be doing what he thought that they should. The work team's performance provided Jamil with________ .
A) decoding
B) feedback
C) the message
D) noise

Question

Quizplus · Accepted Answer

The work team's performance provided Jamil with feedback, which allowed him to assess their progress and adjust his expectations or communication if necessary. Decoding is the process of interpreting the message received, but this is not relevant to the scenario. The message refers to the content of the memorandum, which is not the focus of the question. Noise refers to any interference or disruption that may affect communication, but this is not described in the scenario. Therefore, the best choice is B, feedback.

The Memorandum (Scenario) Jamil Is an Engineer by Training and Manager of a Manager