The New Supervisor (Scenario)
Dawood is a new supervisor and has been assigned to supervise a group of manufacturing operatives. As he begins his job, he observes the employees under his supervision. These employees have been working for several years in this company. The attitude of each employee is different.
-One of the employees is an active participant in work teams, volunteers if she sees a need for a job to be done, and frequently makes positive comments about how much she appreciates the company. Her ______shapes her attitude.
A) organizational citizenship behavior
B) organizational commitment
C) global commitment
D) job involvement

Question

Quizplus · Accepted Answer

Organizational citizenship behavior is a set of behaviors that are not part of an employee's formal job requirements but that contribute to the overall effectiveness of the organization. These behaviors include things like volunteering for extra work, helping out coworkers, and making positive comments about the company. The employee in the scenario is exhibiting organizational citizenship behavior, which is why her attitude is positive.