The Internal Hire (Scenario)
Wael is a new sales manager for The Nile Group, a healthcare finance consulting firm. Wael was hired from within the firm and he is now supervising many of the people he had formerly worked with, including two friends with whom he competed for his new job. Thus, Wael is especially aware of potential problems stemming from the performance evaluation process and is conducting lengthy research on the advantages and disadvantages of the various methods.
-Over the course of the year, Wael had taken some time to compile and write down a series of anecdotes about his employees. Some reflect particularly superior or ineffective performance, others are just plain funny. All the anecdotes describe specific behaviors of his employees. During the national sales meeting, time is provided for a break- out session for each region to meet separately. Wael presents these stories, not revealing the identity of the salesperson. The salespeople all enjoy the funny stories. Wael makes a point of commending the superior performance behaviors. After each of the anecdotes reflecting ineffective behaviors, he asks the group to suggest ideas for handling the situation differently. This is most reflective of what appraisal technique?
A) Written essays
B) 360- degree feedback
C) Multiperson comparison
D) Critical incident

Question

Quizplus · Accepted Answer

The scenario describes Wael presenting anecdotes about his employees' behaviors and asking the group for suggestions on how to handle ineffective behaviors differently. This is most reflective of the critical incident appraisal technique, which focuses on specific incidents of effective or ineffective performance and uses them as a basis for discussion and feedback. The other options listed (written essays, 360-degree feedback, multiperson comparison) do not involve presenting anecdotes or specific incidents in this way.