The Internal Hire (Scenario)
Wael is a new sales manager for The Nile Group, a healthcare finance consulting firm. Wael was hired from within the firm and he is now supervising many of the people he had formerly worked with, including two friends with whom he competed for his new job. Thus, Wael is especially aware of potential problems stemming from the performance evaluation process and is conducting lengthy research on the advantages and disadvantages of the various methods.
-After the New Year, Wael schedules a day to travel with each of his sales reps. He presents them with their bonus checks from the preceding year. He confidentially shares with each of them a report that he recently received from top management. This report provides a comparison of regional performance, based upon percentage of quota met, for each quarter and the entire year. Additionally, individual salespeople are compared on a bar graph with their peers within the region and corporate- wide, for each quarter and the year. Finally, each employee is ranked on a percentile scale, indicating his or her relative performance for the year. Wael must provide management with a report offering reasons for poor performance and suggesting corrective actions. This is most representative of which performance evaluation technique?

Question

Quizplus · Accepted Answer

The scenario describes a multiperson comparison performance evaluation technique, where employees are compared to their peers within the region and corporate-wide, and ranked on a percentile scale. Wael is also required to provide management with reasons for poor performance and suggest corrective actions, which is typical of a multiperson comparison evaluation. Neither critical incident, graphic rating scales, nor MBO are mentioned or relevant in this scenario.