Which of the following is true regarding a manager's job with respect to customers?
A) Managers have not yet recognized the importance of delivering consistent high- quality customer services.
B) Employees play an insignificant role in delivering quality customer services.
C) Today, the majority of employees in developed countries work in product sectors.
D) Managers must create a customer- responsive organization in order to survive successfully in today's environment.

Question

Quizplus · Accepted Answer

Managers must understand the importance of delivering consistent high-quality customer services and create a customer-responsive organization in order to survive successfully in today's environment. Option A is not true as managers recognize the importance of delivering high-quality customer services. Option B is incorrect as employees play a crucial role in delivering quality customer services. Option C is not relevant to the question as it talks about the majority of employees working in the product sectors in developed countries.

Which of the Following Is True Regarding a Manager's Job