The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
-Samer is considered to be what level of management?
A) superintendent of assembly
B) middle manager
C) first- line manager
D) top manager

Question

The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
-Samer is considered to be what level of management?
A) superintendent of assembly 
B) middle manager
C) first- line manager 
D) top manager

Quizplus · Accepted Answer

Samer, as a production supervisor responsible for employees who directly assemble the product, is considered a first-line manager. First-line managers directly manage the employees who produce the organization's products or services.