The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
-The structure of the managerial relationships among Jamil, Hani, Bassem, and Samer can best be described as a___________ _.
A) flexible work group
B) innovative nuclear structure
C) traditional pyramid structure
D) communication hub

Question

The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
-The structure of the managerial relationships among Jamil, Hani, Bassem, and Samer can best be described as a___________ _.
A) flexible work group 
B) innovative nuclear structure
C) traditional pyramid structure 
D) communication hub

Quizplus · Accepted Answer

The use of titles "manager" and "supervisor" indicate a traditional pyramid structure where there is a clear chain of command and hierarchy. Jamil being the highest-ranking official with the vice president title at the top of the pyramid, followed by Hani as the general manager, Bassem as the production manager, and Samer as a production supervisor.