The Busy Day (Scenario)
Munir Jamil, plant manager at Control Systems Inc., sighed as he sipped his first cup of coffee at 5 A.M. and read his agenda for day. He is giving two company tours in the morning: the first to a newspaper reporter who is writing a story on the new
plant expansion, and the second to a group of Control Systems managers . Munir then has a meeting with the unit manager, Fadi, to discuss Fadi's recent drop in performance (a task Munir always hates). Next, Munir is spending a couple of hours reviewing the trade journals he receives from his high- tech association and writing up a brief synopsis for his presentation next week to the division president. Finally, in the late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager.
-Together, all of the functions that Munir performs during his busy day correspond to the management roles discovered in the late 1960s by which one of the following management researchers?
A) Herzberg
B) Skinner
C) Mintzberg
D) Fayol

Question

Quizplus · Accepted Answer

Mintzberg's management roles include interpersonal roles (such as giving tours and meeting with unit managers), informational roles (such as reviewing trade journals), and decisional roles (such as addressing equipment malfunctions). Munir's tasks throughout the day reflect these different roles, making Mintzberg the best choice among the four management researchers listed.