Jill's cell phone rang during an exam, and other students in the class turned around and stared at her. The instructor took the opportunity to remind the class that all cell phones should be turned off and put away. Both the class and the instructor used the moment to perform:
A) boundary maintenance
B) a formal sanction
C) an adaptive function
D) a positive sanction

Question

Quizplus · Accepted Answer

The instructor and class's reaction to Jill's cell phone ringing serves as boundary maintenance by reinforcing the norm that cell phones should be off during an exam, reminding everyone of the expected behavior in that setting.

Jill's Cell Phone Rang During an Exam, and Other Students