As Chris arrives at the airport, he decides that instead of waiting in line to check-in he will use the automated check-in kiosk. He types in the information requested by the kiosk and his boarding pass is printed within seconds. What does this exemplify the growing trend of?

Question

Quizplus · Accepted Answer

The use of an automated check-in kiosk exemplifies the growing trend of self-service in customer service. This trend involves giving customers the ability to perform various tasks traditionally handled by employees, such as checking in at an airport, using an ATM to withdraw cash, or scanning items themselves at a grocery store. Self-service is often more convenient and efficient for customers, and can also help businesses reduce costs and improve operational efficiency.

As Chris Arrives at the Airport, He Decides That Instead