Suppose that competitive priorities call for offering a wide variety of customized services.Which of the following process decisions would be more likely?
A) more capital intensity
B) more resource flexibility
C) less outsourcing
D) less customer involvement

Question

Quizplus · Accepted Answer

To offer customized services, the process needs to have resource flexibility, which means the ability to adjust resources (e.g. equipment, workforce) to meet the varying needs of customized services. More capital intensity (A) may limit flexibility, and less outsourcing (C) may not provide the necessary resources for customization. Less customer involvement (D) is also unlikely because offering customized services involves working closely with customers to understand their needs.

Suppose That Competitive Priorities Call for Offering a Wide Variety