In a waiting-line problem, assigning additional employees to a service facility will have a direct effect on:
A) the line arrangement.
B) service rates.
C) the size of the customer population.
D) the number of service phases.

Question

Quizplus · Accepted Answer

Assigning additional employees to a service facility will increase the service rates as there will be more staff to serve customers. This can help reduce waiting times and shorten the queue lengths. Other factors such as the line arrangement, customer population, and number of service phases may also have an impact, but assigning additional employees will have a more direct effect on service rates.

In a Waiting-Line Problem, Assigning Additional Employees to a Service