An operations manager decides that customers should be processed based on the anticipated duration of their request instead of their arrival time. The system has been changed in what fashion?
A) number of phases
B) server efficiency
C) priority rule
D) line arrangement

Question

Quizplus · Accepted Answer

By changing the priority rule from 'first-come, first-served' (based on arrival time) to 'anticipated duration', the operations manager has changed the way in which customers are being served. Now, the priority of a customer's request will be determined based on how much time it will take to process it, which is a change in the priority rule.

An Operations Manager Decides That Customers Should Be Processed Based